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“Avoid At All Costs. Only Got 1 Star Because I Has To Click”

written by milliedamon on 04/07/2015

Firstly, I would just like to say I have never left a bad review in my life. I don't like to admonish companies without reason. The below just scratches the surface of our issues with EE. Feel free to ask if you have any questions!

I would seriously advise anyone considering joining EE broadband to AVOID them at all costs!

We have experienced no end of problems with them, including them just cutting our service off for no reason and then taking two weeks to reconnect it!.
We are now in our final 14 days cancellation notice (which again is a farce as they told us to call back on a set date to avoid any fees, we then ring on that date and they tell us we have to stay 3 days past the end of our contract and pay a £30 disconnection fee! Apparently that fee is contracted but on disconnection date we will be out of our contract).

Today they have cut us off again, we rang to get it sorted but they say we have to have an engineer come out who can't come within our last 10 days of our contract (unless we use our annual leave to have time off work...I think not!!) but they can't refund us for the service we won't be receiving for the last 10 days until after those days have passed. 

I have wasted an hour and a half on the phone today and we are no better off for it.
The service from the people on the phone was also awful. Asking me 5 times if I had turned the router off and on even though I said I had the first time. it was like because they couldn't fix the problem they were blaming me that I hadn't done as they'd ask. 

They also asked me to take the socket off the wall, something I am not comfortable doing/don't have the tools to do. I also do not think the problem is in the socket, we live in a brand new house and all sockets have been absolutely fine for the last 6 months. 

Customer service rating for EE would be 0 out of 10. And to be honest when the broadband does work it is pretty slow anyway - it is quicker when I am tethered off my mobile (which I am now). 

 I cannot wait for us to join our new provider!

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