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★☆☆☆☆

“You have been warned! ”

written by A.Jarvis20 on 02/07/2015

I used Chilisauce as they were recommended by a friend, they are not cheap but if it takes the hassle out of organising I thought it would be money well spent. I am disappointed to say that was not my experience, it would have been easier and much cheaper to organise the event myself.

I made the booking and deposits were paid in February for the event to be held at the end of June the same year, I received a phone call 2 weeks before the event (after all payments had been made and too late to make alternate arrangements) to tell me that the activity was not booked correctly at their end and is no longer available.

An alternate activity was proposed at a different location which caused transport problems, disappointing but not the end of the world. A refund was given but this barley covered the cost difference between the two activities when compared to the original quotes.

Chilisauce were good enough to keep a room booking open which was made for a couple of people who paid the deposit but were unable to attend. This would have come in handy as we had a couple of snorers in the party. At check-in we found that the room had been cancelled, again not the end of the world but when you have been promised something you expect to get it. Even if I had been notified prior to the event that the room would not be available it would have not been a problem.

In Summary
We did not get the activity that was booked
We did not get the location that we booked
We did not get the time that was booked
We did not get the compensation that was agreed

In my opinion the costs are high and the quality is very poor, I would not trust this company to organise any event.

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