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“Wouldn't uphold booking after terms were set!!”

written by on 02/07/2015

Very annoyed with Royvon. Their employee gave me a tour of the facilities, then we spoke about my kennelling needs, which weren't straight forward. Then we sent several emails agreeing to terms and price. So I took our dog for his kennel cough vaccination at a cost of £21 as this is a requirement of Royvon. On my return from the vets I called in to the office to pay the deposit as agreed with a member of staff at Royvon, but a different person, maybe the matriarch, would not allow the booking to go ahead, obviously thinking it made no business sense. However a company should realise that it has a duty to it's (potential) customers to uphold it's employee's decisions. So I'm £21 worst off, have had one email from them since my complaint over a week ago. Would like to have given a review on their kennelling, day care and training services, but I can't as we didn't make it that far.

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