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“Avoing at all costs, appallingly bad service”

written by SueFlo on 26/06/2015

Giving them one even one star is too generous. 3 months on and I am still trying to make changes to my mortgage. Numerous calls made to their useless telephone help lines where you are kept holding for in excess of an hour only to be cut off and when you do finally speak to someone you are then faced with completely incompetent staff giving out incorrect information. At their recommendation I was advised to have a phone appointment with a mortgage adviser. After 2 hour long phone call to so called mortgage adviser I now find they have reneged on what was agreed on the phone. Disgraceful. After registering 3 separate complaints with them, still waiting for even one to be addressed correctly only to then receive some half hearted attempt at resolution where they think they can fob you off with a £100 compensation payment for the waste of your time, frustration and stress but still nothing satisfactory done with my original enquiry. Fed up with their lame excuses, they make even the most simple request into a long drawn out battle.