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“Most unwelcome arrival back into ones own country.”

written by sally397 on 25/06/2015

Arrived from EZY7254 Wednesday afternoon on June 24th, on leaving the aircraft all passengers had to wait OUTSIDE the terminal for 35 minutes before entering the passport control, no reason given, passengers from another flight were also having to wait outside prior to entering passport control. It wasn't raining, just as well as we would all have been drenched.

My companion and I could see out luggage merrily moving along the carousel while we were left standing around without any explanation as to what was happening. Eventually we slowly, very slowly entered the passport control section.

I took 55 minutes from leaving the aircraft to being cleared through passport control. I had a taxi waiting, my companion went to collect the baggage while I went off to locate the taxi as I knew that the driver would be charged for parking.

One of our cases was not one the carousel but had been dumped on the floor.

Our taxi driver was charged £8 for parking. Local Liverpool rank taxi drivers do not pay. How unfair on taxi drivers from outside the Liverpool area. Why the discrimination?

I would not use Liverpool airport again, as a passenger I do expect a better standard of service than that received on June 24th.

I will be using Manchester airport from now on, I have never ever had to stand outside the terminal at Manchester as passengers go straight through to baggage claim and then through passport control.


Previous to this incident I had only used Liverpool airport once before and assumed that it would be as efficient as Manchester airport but not so.

Not at all impressed, enough said.