written by on 14/08/2010
I ordered a sell phone case for my new phone on thursday july 29th. I got the standard shipping so it was suppose to arrive by wednesday august 4. Well come friday august 6 it still hadn't shown up.
So i call the customer service and with no surprise i got some Indian guy, an out sourced costumer service rep that had little to do with fommy.com.
I asked about where my case was he told me they were gonna ship it that day and that i would get it by next friday august 13. When i ask why on earth did it take so long to send out he paused for a minute and just repeated what he just told. This happened 2 times before i said fine and hung up.
I was out of luck because no where else has case for the phone since its new. Well come friday august 13 i get a call. Its the same guy calling to say my address not accepted by usps. Well that retarded since i get stuff in the mail all the time. Further more how did it take a week to figure it out. I held back from cussing this guy out and gave him a new address. I asked again why it took a week to figure it out and he again just kept repeating that My case should arrive next week on tuesday august 17; 20 days after i ordered it.
If it doesnt arrive next week im cancelling. the 5% or 5 dollars they charge me will be worth it. Im never ordering from this site again.