Report Abuse

“BT are poor, unprofessional and full of bull. Faulse...”

Written on: 23/09/2010

BT are poor, unprofessional and full of bull. Faulse promises from the start, broadband is extremly slow and they are always full of excuses. My bills are never right, it takes 20 minutes to get through to someone on customer services and then extra waiting time as the advisors dont seem to know how to deal with your (basic) problem. I was promised a credit on one of my bills - never received. I was promised a free fax line - never received. Please avoid - they lead you into a contract for you to believe you are receiving a great deal only to give you hidden charges. Also be careful about your "useage allowance" i received an email from them one day after having BTBB installed telling me i have used all my allowance..... how is that possible after one day of SLOW internet? i am now in the process of trying to go back to talk talk or see what deals sky have. they say they will charge me if i leave.... if so i will be seeking leagl advise as they have breeched their contract several times..... DO NOT GO TO BT!!!!! BTW i am using a t-mobile dongle at the moment as BT are that rubbish.......POOR STATE OF AFFAIR