Written on: 05/09/2010 by Peter Pritchett (1 review written)
My wife has been paying on contratc for a broadband connection. We were about to move to another address and ordered a new line for the new adress in July. The new line was promised by early August. We were unable to move by early August but eventually moved on 31st Aug. On trying the line we found no connection. We telephoned BT to be told that the line had been installed but that they would phone back on a mobile to confirm. No Call.
We telephoned the next day to be told that the line had been installed. We checked again. No line. After other calls we were told that the line had been installed in number 19 and not number 9 which is our addres. (9, Berkeley Vale Park, GL13 9TG). BT cannot give us a date for installation and in the meantime we are still paying the monthly fee under the old contract. Yesterday my wife was transfered the the customer relations department and was put on to a person who clearly could not speak English. I cannot think of a more inefficient organisation. I dispair. Where do we go from here. My wife has agreed to pay for a package which includes Braodband, free weekend calls and television. WHEN??????
Conatct mobile 07855 162700 or 07951 701161
Please do you best to give us a date.