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“NEVER NEVER NEVER!!!!”

written by Hutchinsonbe484 on 14/06/2015

I started the process of opening the account in the middle of March 2015. The voice recorded phone message stated that customers could complete the application online, which was preferable to doing it over the phone. Naturally, this was the option I chose; only to discover at the end of the application that I still had to speak to an advisor over the phone. They called me about a week after this, but I missed the call as I was at work. I attempted on 4 different occasions to call back; the 1st time I was on hold for 30 mins, 2nd time an hour, 3rd time 45 mins & finally 50 mins. I had to to abandon the calls the first 3 times due to other commitments, and finally got through on the 4th attempt. This 'finalisation' call lasted about 1.5 hours, with the exact same questions I had answered on the online application being asked. At the end of the call, I was informed that the entire process, including singing the final forms that would be sent out to me through the post would take about 3 weeks (14 working days upon receipt of the signed forms). We are now in June. I've heard absolutely nothing from them. This was the account my business was to operate with/from, and I couldn't have any transactions, hugely hindering the business. Each phone call to them to enquire about the progress of the application has resulted in 'we're doing our best'. Following utter frustration, I went to Metro Bank after reading good reports about it - THE ACcOUNT WAS OPENED IN 2 DAYS!!!!!!!! LLOYDS - NEVER NEVER NEVER!!!!!!