written by on 13/06/2015
I was very disappointed after seeing 99% customer satisfaction on their website to have such appalling service. After receiving my order they took a week to get back to me. They said that because the phone was from the USA they were now going to offer me nothing for the phone. After finally getting through to their customer service I clarified the phone was unlocked to be used in the UK. In the t+c's on theIr website the handset just needs to be able to accept a UK sim.
They reassured me after testing it they would email me with a response within the hour. After no response from them after 2 days and unable to get through on their phone number I emailed them. Finally I was informed that because the imei sticker on the phone wasn't an original which I was unaware of I would receive nothing. My only option was to pay for it to be sent back to me- which at the cheapest is half the cost of the money I was offered for the phone. Effectively my perfectly functioning good condition phone is being held to ransom which they will gladly sell I'm sure. I have tried contacting them in response to this and have been ignored. Awful company- treat with caution!