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“How Do They Get Away With This- Trading Standards or MSE”

written by frankygirl on 12/06/2015

. I rented a car from Blackpool Branch of Enterprise Car Hire. I was shown round the car, had a scratch shown me on the back and a chip on the windscreen. As they were pointing out the faults I didn't scrutinise the car and thought it was more or less a formality.
They tried very very hard to sell me the insurance but that cost more than the car hire.
I didn't speed, kept away from all other cars in car parks, just wanted a run around whilst visiting my Mum.
There was £1000 excess.
When I returned the car they found another chip and they said I had to pay for a new windscreen. My £200 deposit has gone to pay for that, but I don't agree that it was done in my care.
I asked for proof of the new windscreen being done with photos and a proper invoice.
So far I have received an invoice from 2014 on a repaired chip (£48) to this car and an email from Enterprise telling me the cost of a new windscreen is £184 and that I will receive an email from Nationwide who are apparently doing the repair.
I was asked to sign a letter agreeing it was my fault but I added my own paragraph stating I did not agree and have a copy, I also have a photo of the chips.
I have another problem which is why didn't the person who hired the car before me have to have the screen replaced or repaired? Why is the insurance so high?
The guy in the office said to me don't get upset, its not personal, WELL TO ME IT IS.
I am not letting this go. Entirely unprofessional unhelpful be warned.
Incidentally I hired the car for over 2 weeks and it was still cheaper to pay for the windscreen than take out the RIP OFF insurance.
Just as an afterthought. The day I had to take back the car they rang and asked if I needed a lift home because "We are really busy etc etc"
But after I said I wasn't happy when returned the car they were eager to take me home.
Now after reading all the other one stars, I feel like I've been mugged.
If there was a no star I would have given it.
These people need reporting to trading standard if there are so many complaints

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