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“appalling customer service from Freewebstore”

written by Roman477 on 02/06/2015

had an issue before where the website came offline for no reason however found out today by website had been suspended they basically said as i had marked an email as spam then they suspended my site and they would have to investigate before they could put it back again! I'm paying 17.99 for this and never missed a payment
I hadn't marked an email as spam and even had it occurred why take the website offline?
see below my website has been down 10 days !

Thanks for your replies.

Please can your confirm that you did not mark our system email as spam via your own inbox?

As if this is the case I will need to pass your support ticket onto our technical team to investigate further as there must of been some kind of mistake.

Until we can find out why the email was marked as spam we are unable to un-suspend your store.

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