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“Appauling Feedback, Poor accident Reporting”

written by Pot_Shot on 01/06/2015

After making a claim where the 3rd Party drove off after admiting fault in front of a witness i have had no feedback from these clowns apart from when i have called them. The reporting consisted of me briefly explaining an accident over the phone whereby the 3rd party backed into myself, clearly backed up by photographic and cctv evidance which they have not even asked to see. I originally paid the £150 excess with the understanding i would recieve this back from the 3rd partys insurance as their party did not respond to the letters sent out by them, after chasing the claim after 4 weeks of no correspondence (not even a letter). i was told they where still awaiting a response. Now in the 8th week i decided to call again to be told they would be attempting to get 1/2 the money back for my excess due to us both reversing (i had said i had put in gear to start a manouver but not actually moved - backed up by the accident damage surely picked up by the accident investigator who assessed the damage?). They have now updated my claim to 'try' and get all my excess paid, what if i had not called... would they have settled on 50/50. i am now really angry and no doubt will have to call them again to get an update. Really Poor customer service and feedback - if you have a claim with them i advise you keep in contact as they seem to fill in any gaps in their reporting without actually consulting you