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“Only sent one match a month! ”

written by ShelbyO'Sullivan256 on 30/05/2015

This e Harmony membership was a rip-off, I do not recommend to anyone. They do not let you browse the members, and although they advertise this as what makes them better than the other dating sites, the truth is that, if you do not live in a big city, you're not getting any matches! They were sending me matches located thousands of miles away! When I changed the settings to only 500 miles distance, I stopped receiving matches. They would send me maybe one every month, and this was either someone without a photo, and that had not been active for over a month, or someone much older than me. Weeks would go by, and I would not have absolutely no activity whatsoever! I called them to cancel - I had paid for a yearly membership which was extremely expensive. But nothing was happening! When I called, they were very rude to me, horrible customer service. They said that they do not refund anyone. When I explained that I was not getting the service I paid for - potential matches! They told me that it was not their fault that nobody was interested in someone like me! wow. Extremely rude. And I answered, fair enough! you don't have anyone interested in me, I get that. But then give me back my money, if you cant provide the service to me! And they just insisted that their policy is NO REFUNDS for any reason.
Horrible company, and the matching does not exist! I was looking at their success videos and stories, and if you notice, they are ALL from 2004, 2005 and I saw a single one from 2006. Presently, they are not successful at all. They don't have enough members! You pay your membership and then nothing is going to happen! They might send you a match here and there to keep you interested, but it's going to be profiles with no pictures, or no activity in a long time (they are not looking anymore, they might even not be paying members anymore), or much older than what you are looking for, and the only ones that seem like a potential match will be located thousands of miles away! which is useless if you want to have someone in your area that you can see and spend time with!
I ended up calling my credit card and explaining to them that I did not receive the service I paid for, and my credit card reversed the charge and only that way I got my money back. I also filed a complaint with the Better Business Bureau, because it should be illegal to have this business running just to extort money from people, and providing them with absolutely nothing. Do not use eHarmony.