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“An over lengthy process with poor communication”

written by on 30/05/2015

We submitted our application on 14th April and finally received our mortgage offer on Weds 20th May which means the entire process took five weeks. I feel that this was an extraordinarily long timescale. What exacerbated this was the apparent lack of communication from the person I dealt with during this period. As time went on my wife and I became increasingly concerned about why the application was apparently taking so long to process. In the fourth and fifth week, it felt like I was alone in chasing the matter and asking him for updates. The reason I chose L&C was because work colleagues recommended the company and my wife and I liked the idea of L&C acting on our behalf and saving us hassle. I can't help but think it would have been a lot easier and less stressful to go direct to Natwest. In my opinion our application was a simple one. I don't feel we ever had an explanation as to why L&C or Natwest seemed to take so long and communicating that explanation was very poor.