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“No Longer a Loyal Customer!”

written by faywilli on 29/05/2015

I am very disappointed in the Body Shop Customer Service. I have been a loyal customer for over 20 years. I was making a purchase on line and the total included a $10 birthday discount and a free jumbo body wash plus my 10% member discount. When I entered my debit cart info, the discounts all disappeared and I was charged $10 plus more. I immediately called BS customer service and was told I could not cancel the order. Therefore, I called my bank and while on the phone with my bank I called BS back. The bank rep asked BS representative for the transaction authorization number which he could use to cancel the order with my bank. The rep was rude and would not give this information to the bank rep.

Now my bank account has been charged for the order at more than I was willing to pay. I have to receive the order by UPS and return it to the store for a discount. What a major inconvenience!! I will never shop Body Shop again! No good customer service. While I loved the products, the prices are higher and not worth the non-customer appreciation. Good bye Body Shop! You have lost a loyal customer!

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