Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3431485

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“The worst customer service Ever!”

written by 446Rooney on 27/05/2015

I made an on-line flight booking today for my family of 8 to go to Menorca. After completing the form and filling in my bank details, a request came back saying 'try again'. Knowing there was more than sufficient funds to cover the cost, I assumed I had made an error on the form. Two further attempts came back with the same request.
I called my bank, who confirmed the cost of the flights (almost £3,000.00) had been withdrawn from my account, but I had still not had confirmation from Thompson of the booking, so called thier customer service centre to check.
After being kept on hold for 20 minutes, I clearly and calmly explained to the Indian call centre adviser that the money had been taken from my account, I was told the call centre wouldn't confirm the booking for a further 4 hours, (this call was made at 4.22 pm)
Without confirmation of flights, I couldn't book the last available accommodation in the area we wanted, so called back at 7.45pm. I was told the computers were closed, and to call back the next day.
I have now lost the only available accommodation, so the the flights are as useless as Thompson's customer service.
What should have, and so easily could have been a simple and pleasant start to our holiday, has been a complete nightmare.
I would not recommend Thompson to anyone. The service is shocking, and more worryingly leaves me to wonder what extent they will go to, to save a few quid!!!!!!
Disgusting!!!!!!

Was this review helpful? 0 0