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“Definition of what a bank should not be ”

written by Mylesc500 on 23/05/2015

We have had 2 Bank of Scotland business account for almost 30 years, but not for much longer, When we had a business manager locally, they were only a phone call away and any issues were dealt with swiftly and effectively. We now have what is called a 'relationship manager'. But I don't know who the relationship is with as its certainly not us. I don't even know their name, let alone any contact details. I have just spent 42 minutes in a telephone queue to end up speaking to no one. The service supplied by the head office of this bank is unbelievably poor.
But therein lies our problem, the local branch staff are fantastic, and our day to day dealings locally are not an issue, but anything that involves head office is a nightmare.
We recently had to complete a telephone survey about our local branch, and we gave them good scores for all questions, but I would willingly do the same survey for head office stall if they would only let me, though not sure how to score in negative figures.
BOS please get your act together !!

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