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★★☆☆☆

“We had booked return private transfers from JFK to...”

written by Clairet210475 on 18/05/2015

We had booked return private transfers from JFK to Manhattan. Upon arrival they were not expecting us and we had to wait approx 45 minutes for the transfer to arrive. Upon departure, the transfer was confirmed 24 hours before departure (as per the booking instructions). The transfer arrived at the time stated,however it was a shared minibus in a terrible condition. We had no option but to use the transfer as we had a flight to catch, however we had booked and paid for a private transfer for 10 people (there were only 6 travelling but we paid for the extra space). We had a very hot and cramped transfer to JFK which was not what we had paid for.

I emailed my complaint and have yet to have a satisfactory response.

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