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“BAD CUSTOMER SERVICE”

written by Haydengc194 on 17/05/2015

Experienced the worst customer service I have ever experienced. Ordered an new nano sim for my sons new iphone 5C that he was getting for his birthday. I was sent a Micro sim (tesco error). When I contacted them I was told it would take further 3 days to send another sim. This would be too late for my sons birthday. I was then advised to buy one from a Tesco store. My nearest store is 15 miles away. I drive to the store to be advised they do not stock Nano sims and these need to be ordered online. Back home on live chat I was advised 3 days if I order a new one. I have asked them to do a special delivery to make up for their error and so my son has a sim for his phone otherwise he will not be able to use his present. The answer is no - do you want the sim in 3 days or not basically. They are not willing to do anything to keep customers happy. Needless to say we are now changing networks. Tesco loss - all family in household currently with Tesco

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