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“If I could give a zero rating I would!”

written by CJC1L on 15/05/2015

GOD HELP YOU IF YOU GO WITH THIS OPERATOR! DON'T DO IT IF YOU VALUE YOUR SANITY!

They are the worst EVER and will suck you dry. Their UK office deny knowledge of anything and just hand things over to their Indian call centre who are worse than useless. You will spend HOURS and I mean hours waiting for the Indian customer 'service' to answer your calls, then get put through to another department as the first person you get through to will never be able to answer your question, and when you do get through to the 'right' department, the phone line will go dead.

I opened an account with them and got a PAC code from my previous operator to transfer over my business mobile number, which I phoned 3 and gave to them. 3 kept on saying the PAC code was not valid and in the end I had to get my previous provider to email them with exactly the same information I had told them verbally and they then transferred my business no. to the wrong SIM which meant I lost business as people could not contact me on the phone that I had requested the no. to be transferred to. I deal with wealthy clients who were not impressed that they could not get hold of me. I then had to keep phoning them (sometimes being kept waiting for over an hour in their phone queue) chasing the PAC code to go to the right SIM.

I was told in the beginning by their London office that if they messed up I could cancel the account after their cancellation period and would not be charged anything, and due to their ineptitude of not delivering within the repeated 48 hour period I ended up going over this period. I then kept getting repeated calls from India saying I had an outstanding balance on the account and threatening legal action if I did not pay. Once again, London denied knowing anything and any responsibility. I cannot afford my credit status to be damaged so ended up paying £37 to clear the account.

STAY WELL AWAY FROM THESE CON-MERCHANTS and go with another provider eg EE or Vodafone who are much better!!