written by on 13/05/2015
I took my IVA out in May 2013, like a lot of people, it took me a long time to get the courage to call someone and ask for help. At first, PayPlan were fabulous, and everything was clearly laid out.
However, I'm now on my 5th/6th (I think) case manager, and I'm really disillusioned with them - especially since having my annual statement sent through. Payments to creditors seem really low for the amount I have paid overall, whereas PayPlan's dividends seem a lot higher than I thought they would.
Is it at all possible to change who you have your IVA with, as I no longer have any faith in PayPlan. Especially given my recent statement, and annual review, where I didn't really feel listened to, and had to make changes to my budget that feel detrimental to myself.
Its a big thing to admit you need help financially, and I have zero faith n PayPlan any longer.