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“No Food while you travle for 22 hours”

written by Brynn131 on 12/05/2015

Hello

I booked a ticket for my mother thinking that this is good airline and she will be comfortable with her flight. NOthing to my imgination she was treated trible and not even given food.

First i book my mothers ticket from Mumbai to Washington Dulles airport USA 2 months in advance and with Etihad they gave me option to select the seat. My mother was just operated in december 2014 and she was travelling in 4 months of her surgery. So i booked her isle seat on the right that way she can keep her left leg streched if needed.

while at the checkin counter the etihad representavinve changed her seat for the long 14 hours flight and she had to travell in th emiddle seat. This was tribble for her. When she realiszeed that her seat was changed she went back to counter and the person did not take her request and asked her to make the arrangements in abu Dhabhi. Now at Abu Dhabhi she was not given her requested seat.
When contacted the customer service they said we only reserve seat but at any time can take the seat away and not honor it. This is riduculous. Why give an option if you are not going to honor your own word?

While traveling back I called the call center repetativetly to make sure she has poper wheel chair access, veg Jain meal and her requested seats as mentioned in itinary.
Now this time they gave her wheel chair and seats but did not give her proper food. So are you expecting us to fly wihtout food for 14 hours? She is strict vegiterian Jain and will not eat anything other then that. After making all these request and arrangements months in advance Etihad cannot proviede service this is ridicluous.

I am annoyed and will not suggest anyone to travel in this airline.
They have no call center to register complain and they only ask you to email to which they reply at their own convinience ( which i felt like weeks after the pain).

Hate the service Hate the Airline. Please do not travel untill unless you want to suffer...