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★☆☆☆☆

“Worst Customer Service”

written by sweetha76 on 11/05/2015

I moved a couple of years ago to the UK and as everyone I needed a bank account to sort out my finances.
I decided to bank with Lloyds (don't ask me why!) and everything went well for the first TWO month in my third month there has been a fraudulent transaction on my account and my account was blocked for several weeks with still funds on the account! I decided to go with another bank and opened a new account with them and wrote to Lloyds, that I would like to close my accounts (current and saving) and that they should transfer the money to my new bank!
I thought everything was done and I don't need to worry about it anymore. Now four years later, I realised ( credit report) that my account is still active and open, when I rang them, I was told, due to the funds on your account, they couldn't close the account and that they are not able to send me infomation to my new address, as I don't have telephone banking.
I went this morning to talk the branch assistant and was told that I have to call a special number to get infomation on the bank, and that she thinks it should be closed?!
I will make the call and see what's going on, but this bank and it's ridiculous customer service, can through the calmest out of mind.

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