written by 55Jensen on 08/05/2015
We have just spent 4 days at Pontins Prestatyn and it was the worst holiday ever. We had no electric for nearly two days. There was a football tournament on and the teams were allowed in the swimming pool covered in mud - how disgusting. We were kept out of the main entertainment area one night (guards on the doors) as they gave a football presentation. We were kept up until 2.00 am in the morning with people shouting and running up and down the landing by our flat. Customer service is not on the top of the Pontins list as after complaining the best they could do was to say sorry!!! We should have been told when booking that this event would impact on our holiday and that the entertainment services would not be available for the full duration of the holiday. I would never ever go to Pontins again - I recommend Butlins it is absolutely great.