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★☆☆☆☆

“Avoid!!”

written by Kirstylou78 on 07/05/2015

Just awful.

We ordered a bathroom package, which when arrived everything was great apart from the bath being cracked. You arranged for a replacement to be sent out and the cracked one returned to yourselves.

The replacement one arrived, again cracked.

You then arranged for a 3rd replacement to be delivered next day delivery. This did not arrive due to the delivery company not realising that due to road works, they had to enter a different way. Baring in mind, the first two deliveries they did, whilst the roadworks were there, they managed fine.

I then had to arrange a 4th delivery day with them!

That bath arrived today and I was devastated to find the bath in complete and utter disgusting condition. It looked like a used bath. A real embarrassment for yourselves. The delivery company also refused to take the 2nd bath back as they hadn't been asked to.

So I currently have two useless baths in the garage.

With this now going on for almost 4 weeks, and having to rearrange work four times to wait in for deliveries, I'm not prepared to wait any longer.

I telephoned yourselves and asked as a goodwill gesture, to make up for everything I have gone through, that my money be refunded in full and the remaining package which I was happy with left with me. So therefore, leaving me with only having to source a bath in time for my plumber coming.

I am speechless that this simple request was rejected!!!!!!

I have only been offered the price of my bath back!! And not only that, but unbelievably I am still expected to take time off work waiting in for you to come back and collect two useless baths before you will even refund me!!

I am not in the position to order another bath until I receive my refund, so again due to everything you have done wrong, I am the one being inconvenienced!!

It's seems that I am the one having to do all the work to rectify this problem, with absolutely no help or understanding or gestures of goodwill from yourselves.

This experience has been the worst experience I have ever had with a company.

It's left me feeling extremely bitter and it goes without saying, never will I ever use or recommend you.

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