written by Cullenlg8 on 06/05/2015
I recently took out home insurance with B&B in joint names with my partner and myself. I received a letter from Keycard enclosing one key fob and stating "LOSS OR THEFT OF YOUR KEYS WILL NOT BE COVERED IF THEY ARE NOT ATTACHED TO YOUR KEY FOB". I contacted B&B to say that the policy is a joint policy and we would need another key fob, and they informed me that there is a charge of £21 for it!!
So, we both HAVE to use a key fob or else we will not be covered for loss or theft of our keys but they only supply one and charge £21 for any additional fobs. There was no mention of this at the time I took the policy out OR in their policy wording. MISLEADING AND MISREPRESENTATION.