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“DO NOT USE!!! THEY ARE EXPENSIVE AND LET YOU DOWN WHEN...”

Written on: 31/01/2011 by liffylou (1 review written)

DO NOT USE!!! THEY ARE EXPENSIVE AND LET YOU DOWN WHEN YOU REALLY NEED THEM!! The high cost would be worth it if they provided the service. I tried to claim for a scan for my dog to see if she has bone cancer due to lameness and they refused saying it is a pre existing on going condition.Over two years previously she hurt herself in the garden and limped for a few days a condition that cleared up with anti inflamatories and has never returned. This as such can not be a pre exisitng ongoing bone condition. Even my vet has said that this does not make sense and has tried to help me resolve this but we are both hitting a wall with pet plan and they are not listening. Very little concern for a very upset pet owner trying to do the best for their pet. I feel let down that i thought i had done the best for my pet by taking out petplan insurance but I could not have been more wrong. Ontop of my £40+ per month premium which is due to further increase to nearer £60 (due to age and breed) I will have to fund the scans into the £1000's myself or put my pet to sleep.