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“Customer Services From Hell !”

written by Myliem221 on 02/05/2015

I have been a Sky customer since 2006 but with the price rises to subsidise football,decided to cancel.I gave 31 days notice on the 25/4/15, this took 30 minutes on the phone going through deals( they don't understand NO). Another phone call took place a couple of days later, same story.My final bill was taken on 29/4/15 followed by an email on the 30/4/15 saying my programmes had been blocked. Trying the box I found I had programmes but could not record anything.I used the on line chat which told me I wasn't blocked,its a software problem on the box(what a coincidence) but I was in luck, I could have a new box with a new contract. Asking for a refund,was told the recording bit is a free service so no chance ! I wouldn't touch Sky again with a barge pole, been out today and bought a Freesat box.Most Of the Sky channels are repeats anyway, so wont miss much!