Report Abuse

“Worst sanitary ware supplier out there - AVOID AT ALL...”

written by KXDS on 29/04/2015

* This company say goods are in stock, then when you place the order it is not necessarily in stock and they will delivery nothing until they get everything into stock causing delays to their customers
* Then when they DO deliver we found most of the sanitary ware was damaged so the courier advised that we refuse the damaged items and he took those away (clearly marked on the delivery note). Then you TRY to get the items replaced - their customer services tell me it is my fault and that we should have refused the entire order and that it will take a few weeks to get the items back (where are they based - in Timbuktu?). Yet the delivery company they use tell you otherwise when actually delivering the goods
* Then we discover that some of the items sent are the wrong size (basins) and cannot be used, but they ignore this in all emails and still over a week later nothing is agreed to arrange replacement
* Then we unwrap a bath and find the edges are BADLY damaged, but we cannot wait for them to arrange a replacement as the job is being held up, so we swap the direction of the bath around to hide the damage against a wall - and all they will credit is £50 - not the full cost of the bath that should have been send to the dustbin.
* After more than 2 weeks since the order was placed we are left with no redelivery dates, customer services saying "we don't have the items back and will net send replacements until we do" and the job in question being badly delayed.

Once they have your money they are not in the least interested in resolving the many problems they create, and the fact they are causing delays to their clients work is of absolutely no interest to them. Any decent company with proper customer care would get replacements sent out on a next day delivery and then resolve the problems at their end afterwards.

I have now had to resort to having the payment to them put on dispute with my credit card company in a last ditch attempt to get them to offer some form of customer service.

NEVER AGAIN WILL I DEAL WITH THIS COMPANY - AND I STRONGLY URGE YOU NOT TO HAVE ANY DEALINGS WITH THEM!