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★★☆☆☆

“Just returned home (Thank God)from this so called...”

Written on: 26/07/2010

Just returned home (Thank God)from this so called premier park, If we never go there again it will be too soon. Our first holiday to a 'Holiday camp'so didn't really know what to expect. But at the very least we did expect cleanliness, and for the price we paid - £1300 for a week, we didn't expect a dirty caravan, kids toys found under settee, dirty grimey work tops, carpet that had not seen a vacuum cleaner in ages. filthy TV screen etc etc. And to top it all, we all came down midweek with sickness & diarrohea.

We had only eaten at Papa Johns pizza outlet inside the Capones club,not blaming them as much as the filthy toilets in there. People not washing their hands, probably because the water was absolutely scolding hot and unsafe to use partic' for kids, no loo paper esp in ladies, toilet floors swimming in urine, entry/exit doors filthy and dirty to touch, bar glasses dirty. and our party saw at least twice, a member of staff in the toilets signing off their inspection as OK. Dear oh Dear...Regarding the Capones club, the entertainment is poor even for the kids, it's far too loud ,too hot, overcrowded and bar service very slow. More staff needed.There is a visual inspection of your pass on entry to the entertainment complex, but certainly no headcount down done as to fire safety limits, it was heaving in there most nights.

The site - yes it's clean in itself, good sea views etc but far too steep for anyone other than the fittest. And certainly not enough ramps for people with pushchairs etc,shops are ok, but don't even try to put the lotto on. Even the weather was good. But we felt badly let down by the caravan cleanliness. Oh yes, if you do happen to forget your pass one night, just walk around to the doors of the Mash and Barrel bar and enter from there through the arcade area, as there is no door security present.It will save you the very long trudge uphill to fetch your passes.