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“An absolute disgrace!!! ”

written by BrittanyAlvarado105 on 28/04/2015

I have no idea how this company are still allowed to bully, threaten and blackmail customers into agreeing contracts with them. Illegal practices and it seems they have nobody to answer too. The staff working for them haven't got a clue. There appears to be many departments who do not communicate with each other, the workers who don't communicate and who are all on commission. The sooner this disgrace of a company is shut down the better.

Make sure you take your own readings of the meter as they like to estimate your bill. If you're on fixed term contract ask for when your notice period is to end your fixed term contract and when exactly you need to tell them you want to switch or cancel. Request and respond to this in email so there's written evidence and a trail that you want to cancel or switch. Have a look on OFGEM.gov website (regulators of gas and electricity) - it says on there:-

'If your current supplier does object to your switch, they are under licence obligations to tell you this as soon as possible. They must also tell you:

the reason why they have objected
how you can resolve this if you think you have a case'

We are still fighting this disgrace of a company. ABSOLUTELY AVOID at all costs! DO NOT join this bogus company!!

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