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★☆☆☆☆

“did not turn up! ruined the start our dream holiday...”

written by 468MacDonald on 27/04/2015

DO NOT TOUCH THIS COMPANY!!! go with Arrow Cars based at Manchester Airport, we booked months in advance for a return journey to and from Manchester Airport As we were going to the USA for three weeks, the driver rang us on the 27th March for us to confirm that all was ok for the 6am pick up on Saturday 28th March, he didn't turn up! and his phone went to voice Mail, phoned the office and they said they would ring him and call us back they did but they couldn't get hold of him either, asked if they could send another taxi (time was ticking) said yes the lady said that she would ring me back, she rang back and said that it would be a least an hour, too late, we would have missed our flight, so fortunately we had a car so had then to pack the car with our cases and make a mad dash to the airport, told the lady on the phone that they would have to pay for the airport parking etc ,no problem says she, they did refund me the return taxi fair £83 but did not mention that they would deduct this amount from any refund that They made upon our return once I e-mailed them all my receipts.We made the check in with only minutes to spare if we had not had a car then we would have missed our flight and that would have cost them mega, they had already ruined the start of our dream holiday. as for the lady saying that ALL our expenses would be refunded well she downright lied!! they would not pay for our petrol we used getting us to and from the airport, nor for our phone calls, and would not recompense us for the stress they had caused, any taxi booked is important but a taxi to the airport is vital!!! so do not use them they are unreliable, tell downright lies, and do not keep there word, we are absolutely disgusted with this company and HIGHLY RECOMMEND THAT YOU DO NOT USE THEM!! IF YOU DO THEN AT YOUR OWN PERIL BE IT YOU HAVE BEEN WARNED!!!!
I have reported them to Manchester Taxi Licensing and hope that they get penalised good and proper There are no excuses for failing to turn up. So if you have booked then cancel it now, or if you were just thinking about it trust me don't it is not worth the risk.

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