written by Terryhiggins01 on 26/04/2015
The following is a review I have submitted to ASDA themselves (26/04/2015)I'm guessing they won't post it! The purchase was garden furniture Sumatra sofa and 2 chairs £500:
Items delivered no problem. We unpacked the huge box removing wrapping film and straps by cutting them. It transpired that there were no fittings (bolts) supplied and slight damage to the side of one of the chairs, we contacted Asda and, to keep a long story short, were advised that we had to return the whole delivery in a packaged state acceptable to a courier otherwise they might refuse it. Despite our attempts at reasoning with Asda we were told we had no option but to re-package the whole order. We didn't want to go to all the hassle so instead we had to go out and buy some bolts to put the furniture together and accept the slight damage, the damage is minor and can be hidden by placing the chairs side by side. One other point on the quality of the items, the bolt holes do not all line up correctly, it took a fair bit of work to insert all of the bolts using some well placed clamps, also, at the moment the chairs are not that comfortable but we expect them to become more comfortable once the cushions have softened a bit. On a positive note the furniture does look good.
We weren't allowed to mention customer services in our review, yes based in South Africa and extrememly difficult to understand!