written by veCochran40 on 22/04/2015
Completely disappointed in Vietnam airlines. We firstly have had time changes which meant I had to go to London one day before and book an hotel. They then changed the time again, where it wasn't necessary for me to go the night before. I had already made this reservation of the hotel and had to pay additional £140 for changes made to my connector flight.
The airline then changed the departure airport. The hotel I booked in Gatwick is no good as we will now depart from Heathrow. This inuded evening meal and breakfast. I needed to get another flight to Heathrow from Belfast instead of Gatwick.
Unbelievably stressed trying to keep in touch with the changes I needed to make to my original booking, not to mention the additional money.