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★☆☆☆☆

“TRAVELLER’S BEWARE: DEFICIENT SERVICE AND...”

written by cdsubramaniam on 20/04/2015

TRAVELLER’S BEWARE: DEFICIENT SERVICE AND UNPROFESSIONAL CONDUCT

I had undertaken a family trip to Delhi-Dharamshala-Dalhousie circuit

This company’s deficiency in service are as follows:
1. The Driver was not informed of my itinerary.
2. The vehicle was changed enroute after 3hrs drive from Delhi.
3. During transfer of baggage from one vehicle to another, it was done in such unprofessional manner straps of my baggage snapped off (Imagine I need to carry this for 7days & in the flight to Pune).
4. Due to improper communication and co-ordination between their sales department & accounts dept. I was asked to shell out Rs.10000/- (Mid-way where the vehicles were changed).
5. The vehicle provided was in battered condition, In particular the seat belt locks were not having the plastic covers & the metal were protruding enough to cause injury.
6. Driver’s approach was very negative & to a greater extent very rude.
7. At Dalhousie:
a. Due to lack of communication & co-ordination between the company’s operations and accounts department , I was informed from accounts office to pay some amount to the driver & check-in at Himalayan resort, Dalhousie.
b. At Himalayan Resort, I was informed that only 1 room booking has been done & they will confirm from company office and provide another room. In the meantime, we were allowed to check-in with all the baggage. (Since another room was also available).
c. After receiving confirmation from company’s office, despite the Hotel’s readiness to provide and availability of room we were asked to check-out.
d. Again I was asked to pack up and move out to check-in to New Palace Hotel.
e. At New Palace Hotel, we are provided an accommodation in the new block, which is under construction.
f. We were required to climb around 80 steps for our rooms as there is no lift facility. Intercom & televisions are not working.

In view of the above I had expressed my wish to fore close my Dalhousie and Dharmshala trip by two days. In lieu I had requested the Company to please arrange for one night stay on 25th and two days in Delhi i.e. 26th & 27th. With Airport drop on 28th early morning, 4am. This request was not entertained citing booking issues (Additional cost of Rs. 5000/-)

On 26th morning, when the balance amount of Rs. 24500/- was paid, The Driver created a ruckus that he was not paid in cash. This dis-coordination between the company’s accounts department and Transport again created a nuisance, I had informed them that I may have to approach the Local police to set right the issue( The Driver in Particular).


My repeated request to change the driver and vehicle even at this point was not considered

The ultimate blow came to me on 28th Mar 2015 Morning, The driver was informed the previous night that our flight to pune and Hyderabad was @ 5:05 and 5: 10 A.M., accordingly we should be dropped at airport @ 4:10 A.M.The driver consented to this and said that he will call us @ 3:30 A.M. , the distance between Taksh Inn, Karol Bagh and Airport can be easily covered in 15 min, So 3:45 A.M. we shall start from Hotel.

On 28th Morning, the driver called @ 3:30 and asked us to be ready, we were ready and waiting in the Hotel Lobby.
The Driver did not come till 4:00 A.M. (we discussed the delay with the Hotel Receptionist), knowing the drivers nature, there was no point in arguing and the driver reached the Airport @ around 4:35 A.M.

The Moment we reached the check-in counter we were informed that, we were late and the boarding was closed and our tickets stand cancelled. I had to purchase fresh tickets, For Pune it Cost me Rs.23730/- by 8:10 Flight and for Hyderabad Rs 12000/- by 12:30 P.M. flight.

The total amount paid by me is 35730/-. Due to driver’s unpunctuality, I had to shell out this extra amount. The company has NO response to this. The Driver by his own admission said that he drives Buses and not small vehicles ( No wonder his language was fowl and his behaviour rude).

Had the company been more careful in assigning a proper Taxi driver? I would not have been through this TRAUMA & LOSS.


Despite providing documentary evidence about the loss, The Company has not provided any compensation.


My ONLY ADVICE to travelers is despite all the smooth talk by sales guys and false commitments, ENSURE to make progressive part payment in tranches and WITHHOLD 25% till the last drop point (Airport/ Railway station), so that in case of Missing the TRAIN/ FLIGHT due to the drivers negligence, YOU CAN FORFEIT THE 25% Payment.


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