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“Appauling”

written by Cloen226 on 18/04/2015

Agree with most other users about complete lack of contact and information and extremely poor service. No replies to emails. Placed order 2 weeks ago. Heard nothing so emailed to check.(Money has been taken). No reply. Phoned yesterday and today, ansaphone message says unable to take calls due to unforseen circumstances, please use email ticket system. So went on their website which says down for maintenance and you CAN'T send an email. basically you can;t get hold of them!! I have had not good experiences in the past but the goods have eventually arrived probably down to me contacting them to complain. Gave them the benefit of the doubt this time as previously they said they were a small family busy and apogising for delays, but to now have the same problems again something is clearly not right. I do not trust this company.

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