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“Virgin media”

written by Sunny1958 on 15/04/2015

I placed an order with virgin for their full kahuna, tv, broadband and telephone line. I had to cancel my existing contract with BT (they will disconnect t'row 16-04-2015). I have three teen aged kids sitting GCSE and A level exams, my wife and myself doing HND Business and need to submit our assignment in couple of days. Virgin were supposed to intall their service today 15-04-2015, an engineer showed up this morning and said someone else was supposed to have come and provide a live wire in the socket. He further said that he will come back later on today and fix everything. No one from Virgin bothered to give me a courtesy call to let me know what is happening. I called twice, first time around 2 pm, was told someone will turn up by this evening and installation will gonahead. Second time I called @9:20, pm, no one knows what is going on. At this rate I will have no choice but to go back to BT, terrible customer service, terrible service, NOT a reliable or good company! Will NEVER recommend anyone!

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