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“should be a no star option”

written by waldorfstatler on 14/04/2015

I moved out of my house august 2014 and thought i had settled both electricity and gas in october when after hassling them they finally produced a bill. Thought it was all settled but it turns out they had not settled the gas. They omitted to mention that. Why on earth i would settle one and not the other is beyond me.
In January!! i got a bill for £40 (interestingly it was dated may 2011)
i was way working for the first three months so got back to messages from a debt collection agency which was the first i heard about it
Just spoke to npower who would only reduce it by £25 instead of wiping as any normal company would have done after being 5 months late with a bill - just paid it but will put this story on as many websites as possible so people understand how incompetent and inept this company is. Avoid them at all costs.

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