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“Worst car buying experience ever”

written by Chiefexec on 13/04/2015

Was looking for a specific car and they had one, so I mistakenly didn't heed these reviews and went to buy it. Got passed from pillar to post - one salesman, two managers - and spent a lot of time in the waiting cafe.....was told to collect 2 days later. Went home and arranged insurance switch, got road tax etc. they then phoned back the next day and said collection would be delayed by 4 days, so had to switch it back again (AVIVA were very understanding). They then phoned me that evening to ask why I hadn't collected it (left hand doesn't know what the right hand is doing). I collected it on the new agreed date but again it took 21/2 hours and I was passed between 3 people and spent most of the time in the waiting cafe again. It was no cheaper than from a main dealer, and like others I got nowhere with the price promise despite evidence of 3 cheaper identical cars. They used the flimsiest of excuses, and eventually I lost the will to live. What should have been a joyful day just turned into a nightmare. Never again.