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“No Customer Support ”

written by CheshamMan on 12/04/2015

Our email went down on Friday shortly followed by our website. We have been with FreeParking for 10 years without any problems. However on Friday we tried to contact them to see how long our mail and website would be down. This is when we realised that there was absolutely no way of contacting them other than sending them an email. All you get in response is an automated reply that your email has been received and then NOTHING. After sending several more emails with no response and doing everything possible on their Supprt pages, with many of the links on those support pages having error messages we decided to immediately move our domain to a new Registrar. We chose one that had 24/7 telephone support and a non-premium UK telephone number. After 36 hours of total frustration with Freeparking our new Registrar had us transfered and up and running again within 6 hours. If you are with FREEPARKING at the moment my advice is to GET OUT NOW, because when something goes wrong you'll get no help what so ever.

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