Report Abuse

“poor quality”

written by paulac181 on 06/04/2015

my daughter bought yellow shoes loved them .wore them twice and the leather dye on the side of one came off so i wiped them with a damp cloth the dye came off i took them back easter sunday she just wanted a replacement pair and was told. nothing they could do as she had worn them .made no sence of course she had worn them.anyway then a manager would have to look at them but would not be working till next day ..next day same polite girl phoned. manager says nothing they can do .i ask to speak to manager .she told me in her opinion my daughter must have cut her foot as there was blood staining on inside and it had seeped through and taken the dye of the front..my daughter has no cut on her i offered to take her to the store to prove it she declined. i told her she was a sales assistant and not csi after a lot of discussion she told me she would send them off and that could take upto 14 days .im disgusted .i phoned the customer service and even though they say they are open bank holiday they are not.i tried to email but it wont let you i tried live chat it says they are all busy i have had to leave my number . i will keep you updated