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“Disappointed”

written by Shayla239 on 06/04/2015

I started with clear debt 12 months and have constantly been let down, f Transferring my debt so an Iva i didn't recieve a statement which I thought was strange at the time though I had an idea of my creditors and the balances. In April 14 lloyds notified me that my ppi of £1300 would be paid to clear debt I called clear debt and asked that as soon as this had been paid could I get a statement?yes ahe said... October I hadn't received anything I called and was told that they had not had the money when in fact was that they had paid the money to someone else's account! I wrote a complaint got a apology letter yet still no balance! March I receive a letter saying my 12 month review is up still no balance.. Sent all forms back.. Friday 27th March I opened a letter to say congratulations you have paid off your debts and your Iva is cleared yes I thought this is great!!? But no this is not the end a week later at 1745 I recieve an email which confirms that I am now not cleared I can not believe how I have been treated and I am going to the financial ombudsman!!!