written by on 03/04/2015
Staff were always courteous but seemed to lack knowledge and getting through to them wasn't easy.
The most annoying thing though was when I cancelled mid term because I bought a BMW I was charged over £100 cancelation fee. I expected to pay some sort of admin fee but that is just ridiculous.
I should also have shopped around because they weren't cheap. When I changed to BMW insurance for a much more valuable car my premiums went down!