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★☆☆☆☆

“2 Tanks failed”

written by EastPrussia on 02/04/2015

My children bought me a Tiger I tank ($215) for my 60th birthday; it arrived and was really cool...but it never worked! Also the advertisement was misleading; the Tiger I had plastic treads when advertisement said metal treads.

My son called Hobby Tron and worked out a refund (we had to pay for shipping). We selected the JagdPanther replacement for another $85 because this had metal treads.

The JagdPanther arrived and it worked fine...for 3 times. Then it failed to move. So I charged the battery up 2-3 hrs and replaced the controller batteries. Same deal; lights come on in both controller and tank but nothing happens. No movement. So we contact them again within the 90 day warranty period for the JagdPanther tank and they said:

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Reference number: LTK1219402790936X Please use this ticket number in any correspondence with us.
Subject: no subject

Dear Customer,

Thank you for contacting us.

We apologize for the inconvenience, but your request for an RMA has been denied. Our policy only covers items that are defective right out of the box. As the policy states: Any item that was opened and played with and was in working condition out of the box is not considered a defect. Therefore we will not accept the return.
Please feel free to contact us if you have any additional questions.
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No offer for assistance just tough luck buddy!

I rate this firm and product, Taigan Tank a "!".

Do not buy from Hobby Tron! Go to a hobby store. And good luck getting any refund.

I am out $300 with a toy tank now sitting on the shelf.

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