Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3300369

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“DISHONEST”

written by 440Barry on 01/04/2015

On the March 24th around 12:30pm I brought two round tickets from Boston to Washington DC from Megabus online. I paid $243. Before buying these tickets I called a number that was on their website that informed that all transactions should eb done online. Around 3 pm I went on there website to cancel the reservation. On the left lower section of the website was a section called trading in/ cancel reservations. so I went there and followed the steps to cancel the reservation. I then got a notice saying that reservation is cancelled and $241 would be credited to me.
On March 31th upon checking my account I realized that on the 24th Megabus went ahead and removed the $243 from my bank account. Upon calling their customer service to talk about the issue I was :
1. hung up on by a Miss P
2. Told that a manager or supervisor refused to help me address the issue
3. Told that they had no history of me cancelling the reservation( which later appeared to be a lie)
3. Having called the customer service number again, was informed to send an email to inquiries I sent this email with the message saying that I cancelled the trip. I got a reply said 'I see that you attempted to cancel the reservation but it was not completed'. (Was this the same attempt that the customer service ladies did not see?) After back and forth I got a reply saying that I cannot get my money back because Megabus does not offer refunds.
I see this as a BLATANT attempt at stealing. This should be stated BEFORE someone purchase a ticket. Because things happen and sometimes plans fall though. I WILL NEVER NEVER use Megabus again.

Was this review helpful? 0 0