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★☆☆☆☆

“Terrible customer service - poor quality boots!”

written by Seane169 on 31/03/2015

I was given a pair of Jones boots as a gift August 2014 but didn't need to use them until the weather got worse. They lasted a couple of months of light wear but by October the button on the top had fallen off. As I didn't have the receipt I just took them to a local cobblers who fixed them as best they could for me.

I wore them a few times over Xmas and in January but by mid February I noticed they were leaking every time it rained.

Looking at the soles you can barely see any wear but the leather is actually split where it attaches to the sole.

I contacted Jones online customer service explaining the situation and they advised me to take them to a store along with proof of purchase.

I explained I was unable to get the receipt (as the person that gave me the boots no longer has it) and they have point blank refused to assist me further. They were paid for by cash so we can't produce a credit/debit card receipt.

I told them the name and model number of the boots and told them I didn't want a refund or new boots, just a repair so they at least last another winter for the amount they would have cost. They were adamant without a receipt they would not help.

I would not recommend Jones, for two reasons, the quality of the footwear and the terrible customer service.

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