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“Although they quote you with the highest price above...”

written by sunnyinmiami on 27/03/2015

Although they quote you with the highest price above all the other companies out there, such as usellit.com and gazelle.com, don't be fooled. It's just a big lie to get you send in your device. In my recent experience, they offered $70 for an iPhone and mailed a check back for $5. They could provide no valid reason for this significant difference other than they had control of your device now and what could you do. Anyway, when I called in about the insufficient check, they stated that I had a chance to deny the offer through an email offer. However, the email offer was never sent to me (this is the 2nd time that they lied about this). When I asked for the device back, they refused. When I got upset with customer service, they just hung up. This was my 2nd bad experience with them where they repeated this exact pattern of stating an offer email was sent and then sending a check for significantly less than their online offer, stating I should have denied the offer email that I never got. I got every other email from them, but no offer. Also if you sit on hold with them for more than 10 minues, the phone automatically hangs up and when I asked about it, they stated that their phones are set to automatically hang up after you have been on hold for 10 minutes. I said that was crazy, that it causes the person to lose their place and get more frustrated by having to call back in. Their customer service rep who shouldn't have that title, stated that if I continued to express my frustration, she would hang up and she did. No matter what they offer, know that it is a lie and you are better off going to the other companies, who will actually pay you what they quote online.