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“SSE have greatly gone down hill”

written by Mauriceq9 on 25/03/2015

I have been a customer of SSE for over 8 years and I have noticed their customer service that was the best is now poor. As I had found a much cheaper deal I decided to leave them. When I rang them to give my final readings the other day, the woman was more interested in selling me broadband. She didn't bother to ask why I was leaving. Despite telling her I could not be reached by phone, I had a missed call from them. I can only guess this phone call was prompted by me cancelling my direct debits. As I am now with another company and I have already paid SSE in full, I certainly wasn't going to leave these direct debits active and continue paying SSE for energy that I do not owe. They can always write if they have a problem. SSe have become expensive compared to the smaller providers, and they won't pass on the drop in gas prices to to their customers. I have voted with my feet and switched. Although I doubt I will be missed.

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