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“Bad Info and Customer Service”

written by richard52a on 23/03/2015

Car Hire from Tipoa Carhire brokers should be avoided. Especially in Bristol UK. When I asked questions the info provided was vague and misleading and incorrect when I challenged this was told to cancel and go elsewhere.
Cheap rate which attracts you in. They advertise and state they provide quotes from all major hire companies but I was only offered cars from one off airport company who do not use major car brands as advertised by Tipoa. I chose a VW Golf type and was told via Live Chat that the cars are on the Airport or would be delivered to the terminal when discussing my needs before booking. After booking I found that I only had choice of offsite provider via a shuttlebus. I tracked down and called the hire company, they were great and open, explaining they do not have vehicles on the airport or deliver either. They do not stock cars from VW, Ford, Peugeot etc. Tipoa advert offered free cancelation. Also Live Chat operator and local manager via email offered me cancelation prior and after booking but when I tried to cancel I found there was a penalty for doing so. Tipoa do have an office on the airport grounds located in the car hire area but are only brokers and do not seem to offer any rates from any of these main car hire companies. Because I am travelling with a relative in a wheelchair and limited mobility a Shuttlebus is not a viable or easy option especially at Bristol Airport.
I would never use or recommend this company I use car rentals all over the UK and world and never had this bad an experience or been told so many lies.